Terms and Conditions
InboxX.ai Terms and Conditions
Welcome to InboxX.ai ("Inboxx", "we", "our", or "us"). These Terms and Conditions ("Terms") govern your access and use of our website, AI WhatsApp chatbot, web-based chatbot, AI voice agents, automation tools, and all related products and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
1. Acceptance of Terms
By using InboxX.ai, you acknowledge that you:
- Have read and understood these Terms
- Are legally capable of entering into a binding agreement
- Agree to comply with all applicable laws and regulations
If you are using the Services on behalf of a company, you represent that you have authority to bind that company to these Terms.
2. Description of Services
InboxX.ai provides:
- AI-powered WhatsApp chatbots
- Web-based AI chatbots
- AI voice agents
- Multichannel automation tools
- Integrations with third-party platforms
- Chat analytics, logs, transcripts, and voice interactions
- Customer support and onboarding assistance
We may add, modify, or remove features without prior notice.
3. User Responsibilities
You agree to:
- Use the Services only for lawful purposes
- Provide accurate and updated information
- Not misuse, disrupt, or reverse-engineer our platform
- Not upload harmful, illegal, or malicious content
- Ensure your end-users are informed about your data practices
You are responsible for maintaining the confidentiality of your account credentials.
4. Prohibited Activities
You agree not to:
- Use unauthorized bots or scripts
- Attempt unauthorized access
- Violate WhatsApp, Meta, OpenAI, or telecom provider policies
- Send spam or harmful content
- Tamper with our software or algorithms
Violations may result in account termination.
5. Third-Party Integrations
Our Services integrate with WhatsApp API providers, Twilio, CRMs, AI model providers, and payment processors. Using these services is subject to third-party terms. InboxX.ai is not responsible for any issues arising from third-party platforms.
6. Billing, Payments, and Subscriptions
Billing terms:
- Services may require paid subscriptions
- Fees are billed in advance and are non-refundable
- Prices may change with prior notice
Failure to pay may result in suspension or termination.
7. Data Usage and Privacy
Your use of the Services is governed by our Privacy Policy. By using the Services, you consent to the collection and processing of chat data, voice recordings, logs, and metadata.
8. Intellectual Property Rights
All content, branding, software, and materials are owned by InboxX.ai and protected by intellectual property laws. You may not copy, distribute, or create derivative works.
9. Accuracy and Availability of Services
We do not guarantee:
- Error-free AI responses
- 100% uptime
- Uninterrupted service
We are not liable for losses due to incorrect AI responses or downtime.
10. Limitation of Liability
InboxX.ai is not liable for indirect, incidental, or consequential damages. Total liability is limited to the amount paid in the last 3 months.
11. Indemnification
You agree to indemnify InboxX.ai against claims arising from misuse, violations, or unauthorized access via your account.
12. Termination
We may terminate access for violations, non-payment, abuse, or legal requirements. You may cancel anytime.
13. Governing Law
These Terms are governed by the laws of Pakistan. Disputes will be handled in the courts of Lahore, Pakistan.
14. Modifications to Terms
We may update these Terms periodically. Continued use constitutes acceptance.
15. Contact Information
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